At RE-LI-ON-US, we continuously aim to improve the quality of the services we provide and look for your help to identify areas for improvement. So we’d like to hear from you if you have any issues, complaints or comments you’d like us to address.
You can send your feedback or complaint through any contact channel – Post, Email, Phone or the form alongside.
If you’ve submitted a complaint, the person most able to help will acknowledge, within 24 hours of the complaint being received. If you have indicated you would like a response in relation to feedback or comments, we will get back to you too.
If you are unhappy with how we handled your feedback or complaint, we will review it and advise you of the escalation process.
The information requested through this form is required to process your inquiry. All information contained in this form will be held by RE-LI-ON-US and treated as confidential subject to the Official Information Act 1982 and the Privacy Act 1993.
Information that you submit to RE-LI-ON-US through this process will be used to investigate your complaint. The information may also be disclosed to any external agency if your complaint relates to for this purpose.
If you do not provide the information required by this form, the RE-LI-ON-US may be unable to process or escalate your complaint.